From the work
Practical notes from designing and building software for real organisations.
I paid TPG every month for a year, and this is the interface I used the whole time. A Fax field, a Usenet server, ADSL headings over an nbn service. You could mistake it for a Yahoo homepage from 2003. I despise bad software, so I rebuilt it.
Read articleA form can feel frustrating before a user has even finished typing. Thoughtful UI/UX gives people the right guidance at the moment it becomes useful.
Read articleA ‘simple booking system’ can hide a surprising amount of complexity. Good requirements analysis reveals what the software really needs to do, and whether it needs to be built at all.
Read articleA system can be doing its job perfectly well while the work around it becomes slow and frustrating. The real problem is often what happens between your tools.
Read articleThoughtful automation can reduce repetitive work, improve visibility and give people more time for the decisions that need them.
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